Personal data processing
At Actitud Travel Colombia we deeply value your privacy. This policy describes how we collect, use, and protect your personal data in accordance with applicable legislation.
We collect information necessary to manage your bookings and improve your travel experience. This includes names, contact info, dietary preferences, payment details, and relevant health information for adventure activities.
The data subject may access, update, rectify, request proof of authorization, revoke authorization when applicable, and request data deletion by writing to info@actitudtravel.com.
Booking terms
To guarantee the best experience, we establish the following conditions for the confirmation and execution of our services.
Bookings are considered confirmed only after payment of the deposit stipulated in the initial quote (generally 30% to 50%). The remaining balance must be paid prior to the service start date according to agreed conditions.
Cancellations must be notified in writing. Refunds are subject to penalties depending on advance notice and our service providers' policies. We recommend purchasing travel insurance for unexpected events.
Modern slavery & human trafficking
We have a Zero Tolerance policy against any form of modern slavery, forced labor, and human trafficking.
Actitud Travel Colombia is committed to ensuring that all our operations are free from labor exploitation, requiring our suppliers to comply with the same ethical standards, and training our team to identify warning signs.
Protection of minors
We are committed to the prevention and reporting of Commercial Sexual Exploitation of Children and Adolescents (ESCNNA).
We strictly comply with current legislation. Any behavior involving child abuse or exploitation will be reported immediately to the authorities.
We require documentation proving kinship or valid notarized permits when minors travel with individuals other than their biological parents.
Responsible tourism
We believe in tourism that leaves a positive mark on the destinations we visit. Our approach is based on deep respect for nature and local communities.
We promote conservation practices, plastic reduction, and respect for wildlife. We invite our travelers to understand local community customs and prioritize working with local enterprises.
